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Customer Support
Customer Service
Support Center located in Scottsdale, AZ
Call Us
(480) 212-1900 x4
Reserved for customer support only.
We do not accept WebCare® requests over the phone.
Email us
support@jollycreativeagency.com
Chat with us
Available weekdays from 9am – 4pm
Customer Support
Support Center located in Scottsdale, AZ
Call Us
Reserved for customer support only.
We do not accept WebCare® requests over the phone.
Email us
Quick Support Questions & Answers
Report a glitch on this website
If you are having any trouble with the signup forms, or any other part of this website, please write customer service immediately at support@jollycreativeagency.com, or call (480) 212-1900 x4.
Is there an Emergency request line?
WebCare® hours of operation are Mon-Fri 9am-5pm (MST). You can mark a request as urgent and that request will be moved to the top of the queue on the day it is received – to be completed within WebCare® operational hours.
I want to add more update hours to my plan
Talk to your WebCare® concierge, they will be happy to assist you.
Or, Click here to add more hours.
If your browser is blocking the link above, please send this request to support@jollycreativeagency.com. Include your website URL, and how many hours you would like to add.
Additional hours will go into effect immediately.
How do I cancel WebCare®?
WebCare® is billed monthly. You may cancel anytime before your next billing cycle begins, by emailing support@jollycreativeagency.com
If you are moving your site to another host, please be sure to schedule this to be completed by or before the end of your current billing cycle.
How do I submit requests?
Be sure to check your spam email, if you have not received your welcome email.
Please contact us if you need assistance.
I sent a WebCare® request, with no response
First, please check your spam folder for the “Welcome to WebCare®” email. Make sure to whitelist (or add to contacts) the email address that was given to you in your Welcome to WebCare® email, otherwise any responses from WebCare® might be going to your spam folder.
If you still don’t see any communication, please email support@jollycreativeagency.com
I haven't gotten a Google Analytics report
These custom reports are not automatically generated upon signing up for WebCare®. You will need to email your WebCare® concierge and make this request and they will be happy to assist you.
I need a website redesign
We are happy to provide a quote for a website redesign. Please send your request and any project requirements to support@jollycreativeagency.com. We will schedule a consultation with you regarding your project.
I want to add a new page to my website
We are happy to provide a quote for adding a new webpage to your website (or redesigning an existing page). Please send your request and any project requirements to support@jollycreativeagency.com
I need a website consultation
Are you a WebCare® client and have specific website goals you would like to discuss? You can schedule a website consultation, where we will make a plan of action and provide expert insight to improving the user experience on your website. We offer website consultations for 30min at $95, or 60min at $150.
Please request your consultation by emailing support@jollycreativeagency.com
Anything else?
