Have Questions? We’ve got your answers.
How do I sign up for WebCare®?
Getting started is easy! Sign up here.
Do I have to sign a long term contract?
(97% of our customers stay at least a year)
Can I cancel anytime?
Will website updates include SEO optimization?
We work to SEO your website for keywords you provide. Keyword strategy is not covered under WebCare®.
Will I still have full access to my website?
Can I keep my current hosting?
Is it better to switch to Premium Hosting?
Yes! Premium WordPress Hosting can not only help protect your wordpress site, it allows for faster load times. WebCare® Hosting + Hosting Management benefits:
- A free SSL certificate and green lock (we take care of everything)
- Management of A records, CNAME and DNS Records
- Management of any server errors or downtime
- 99.99% uptime
- Improved site load time (In comparison to GoDaddy Managed WordPress Hosting)
- Cloud-based hosting
- Nightly backups
- WordPress Only Hosting – Specific for the security and memory needs of a WordPress website
- Staging Site
- We partner with Flywheel hosting to bring you excellence in hosting and hosting management.
The cost for Premium WordPress Hosting + Hosting Management is $30/mo and is included with your WebCare® billing. Sign up here.
If you are already a WebCare® client and want to add Premium hosting, email email@example.com.
Does WebCare® help my site make me money?
If you would like to incorporate these strategies (and provide the necessary content when applicable), all you have to do is send an email to your WebCare® concierge and we will implement these changes on your site right away. It takes minimal but consistent effort on your part and our professional team will assist you with all your requests.
Making Website Requests / Professional Updates
How many requests can be completed in an hour?
One hour of WebCare® professional updates generally equals about 2 – 4 requests per month, depending on the complexity of the request. See all the requests you can make here: Website professional updates
Can I add additional hours for updates?
Already signed up? You can contact your WebCare® concierge and request additional hours ($75/hr) be added to your account.
Will you remind me to update my site?
Will you write blogs for me?
Therefore, copywriting is not included in WebCare®.
Once you submit an article to us, we take care of everything else. We make sure your headline is compelling, source an image if you didn’t supply one, set up proper SEO with keywords, internal linking and add a catchy excerpt.
How do I submit requests?
Be sure to check your spam email, if you have not received your welcome email.
Please contact us if you need assistance.
Can I send WebCare® requests on the weekend?
All requests will be completed during WebCare® hours of operation— Mon-Fri 9am-5pm (MST).
Is there an Emergency request line?
Is it safe to share my website logins with you?
We collect and store all passwords safely. Passwords are encrypted when they are submitted and we store them in a private encrypted vault offline.
How do I know my website is secure?
Your site will be monitored 24/7 for login attempts and we block IP addresses that try logging in several times in row (brute force attacks). We also go into your site twice a week to make sure all the software is up to date, which is the most common access point for WordPress website hacks.